Is there a workable enterprise CCaaS solution?
Sytel CEO Michael McKinlay wrote an article, kindly published at No Jitter recently, asking this very question.
Sure, CCaaS has arrived. But for the most part, the service offerings available deliver a simple offer.
A much bigger ask, if you want an enterprise-grade blended automatic call distribution (ACD) that includes dialer and social media, is to deliver multisession and multi-channel that integrates seamlessly with your business processes from the cloud.
Sytel was early to the cloud, and has been grappling with this for nearly two decades. It isn’t enough to have a microservice design; you must look at how everything deploys and fits together, what bits of the solution must be in the core platform, and what interfaces get exposed for business integration.
This article presents the startling conclusions to our research.
Read the full article at No Jitter here >>
Contact Center as a Service (CCaaS)
Sytel’s uniquely powerful and flexible CCaaS solution
If you are a cloud contact center expert who would like to find out more about working with Sytel as a reseller partner, talk to us or book in a demo to discover more about the unique adaptability of Sytel’s Softdial Contact Center platform.
