CCaaS

Sytel Automates the Contact Center

Sytel release their Sytel Real-time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type.

CCaaS as Value-Added Service – 6 Questions to Ask Vendors

To be able to deliver everything expected of an enterprise-scale CCaaS platform, it must be cloud-native - designed and built from the ground up to be hosted and delivered in the cloud. And that brings with it several design challenges.

Reinventing the ACD for the Modern Contact Center

With digital channels no longer optional, the traditional ACD, which solely manages the distribution of voice calls to agents, is officially redundant. Sytel's Automatic Session Distributer (ASD®) is the powerful replacement...

7 Financial Benefits of the CCaaS Subscription Model

For the contact center industry, the CCaaS subscription model just makes sense – organisations now have more choice, more agility and more control over their software choices. Here are 7 reasons why it's more financially viable...