At a Glance
Data points for every state change of every entity
Real-time and historical data
Highly flexible & configurable visualisation tool
Output to any relational database
Output to any 3rd party reporting tools
Export in CSV or Excel formats
Reporting solutions to fit any requirement
Softdial Contact Center™ (SCC) provides several reporting solutions, described below, for capturing, viewing and analysing these data points to suit the different requirements of individual contact centers.
1. Softdial Reporter™ 5
Softdial Reporter 5 is Sytel’s sophisticated web-based reporting application with a highly flexible and configurable user interface.
It allows for a rich variety of reports, with clear visuals of all information feeds from SCC. All reports can be added, deleted and resized as required, all from the same dashboard.
Reporter 5 allows users to create and modify their own reports. They can monitor progress online or schedule printed reports to be sent to them. It adds new KPIs and encompasses all agent activities across all media content including text-based sessions such as web chat, chat and email.
Softdial Reporter
2. Reporting feeds
By subscribing for status updates in SCC, end users can generate more customised reports.
Did you know?
No more need for an army of support staff gathering and publishing performance data. SCC’s enhanced reporting tools enables companies to slash their analytics budget by 50%.
3. Database feeds
SCC offers historical as well as real time feeds of literally all event data in the system. Histories of all media sessions are kept within SCC and can be retrieved at any time.
Explore more of SCC’s capabilities:
Latest posts
5 Operational Benefits of the CCaaS Subscription Model
7 Financial Benefits of the CCaaS Subscription Model
4 Strategies to Lower Customer Wait Times
Predictive Dialers – The Measurement that Matters Most
CCaaS for Enterprise – Is it Time to Jump?
