Answering Machine Detection (AMD) remains a hot topic in the UK. Sytel has been taking the technical lead on a working party to define and establish standards for Network AMD.
Sytel's contribution to the latest controversy over Network AMD, and some background on how we got here.
Tape-based answering machines have long been displaced by digital technology, rendering many answering machine detection (AMD) algorithms unreliable at best. But enthusiasm for the use of AMD remains strong. Why?
Watch out for predictive dialer vendors claiming over 90% (sometimes over 95%) detection rates for answering machines. This is not real life, and here's why.
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