“The FCC appears to believe that predictive dialers have matured to the point that regulation is no longer needed. That assumption doesn’t reflect reality."
Dialer deregulation, calling identity and how to manage in difficult times.
Recent trends show some market players increasingly using cancel dials and silent calls to boost productivity—practices that Ofcom has rightly ruled out on the grounds of consumer harm.
The issue is not “how much talk time?” but “how much extra talk time over progressive dialing?”
The dialing rules in the Telephone Consumer Protection Act (TCPA) have created a two-tier market for calls to non-consenting numbers, largely due to regulatory ambiguity and the mistaken focus on system capability over real-world use.
A candid examination by our CEO, Michael McKinlay, of some of the challenges and opportunities that lie ahead in the realm of Contact Center as a Service (CCaaS) in 2024
In the US, predictive dialing (of a sort) has made a comeback for calling cell phones. But will the regulator, the Federal Trade Commission (FCC), go along with this?
Most predictive vendors have an uneasy relationship with issues of compliance and performance. In this 'potted history', we explore these issues.
Did you ever hear the story about predictive gain? Hands up, please, those who know what it means.
Enables contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media channels
Compliance with outbound contact regulation is a given, but it is often made more difficult by layer upon layer of legislation. To comply, you need a software-based rule-checking process.
Many users are still buying predictive dialers without looking under the cover. If you really care about getting the best performance out of your predictive dialer, you must know your predictive gain!
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