Kantar streamlines its global market research centres with Sytel's cloud-based Softdial Contact Center™ (SCC) platform
BVA Group choose Sytel’s AI Dialer as the “best dialer solution” to integrate with new software only CATI platform.
GDCC expands into the US to incorporate two existing contact centers, and replaces a premise-based predictive dialer with the Sytel system in the Amazon cloud.
Abt Associates took the decision to acquire a solution that gave them manageability, efficiency and performance by replacing their legacy dialing systems as well as their CATI solution with a centralised solution.
Australian market research company, EMRS, uses Sytel's Cloud Contact Center solution which enables agents based in the UK to take part in projects running in Australia.
IFF Research were primarily looking for a cost-effective way to scale up, adding interviewers quickly for specific projects, and scale back again as projects were completed. They wanted to continue supporting interviewers working from home.
Interoperability between the Sytel core and the local in-country Media Server is achieved via very light, low-impact control traffic.
Nielsen chose Sytel's predictive dialer knowing it would maximize productivity whilst maintaining compliance with US legislation.
Sytel proposed a design for MROPS' contact center software infrastructure allowing them to further expand the business in Toledo, London and Hong Kong.
With over 170 agents, GDCC are one of the largest fully independent CATI fieldwork companies in Europe. And they are busy, operating around the clock 7 days a week. GDCC chose Sytel to drive their various CATI systems.