Whether you are a CCaaS provider or an end user, the keyword when adopting a contact center software platform with longevity in 2022 and beyond is 'adaptability'
The UK petrol crisis is pretty much an exact parallel with the predictive dialer pacing problem. Are you a game theorist, a modeller or a pragmatist?
As we move into 2021 and the contact center world gets to grip with the realities of a home-based workforce and the changing nature of customer contact, here are a few ideas that should be thought of as belonging to the same era as the cassette tape and the Motorola Carphone/brick...
“Can you get a 200 seat contact center up and working over the weekend?” The call came in late Friday night. “Sure” we said.
If you need your agents to work from home and want them interfacing with your business applications, then you need to have them plumbed into a contact center system in the cloud.
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak.
How well is your contact center set up to cope with the disruption of the winter season? Now is the time to review your technology capabilities.