At a Glance
Configuration per system, tenant, campaign, agent or on-demand
Export recordings
Multiple search and retrieval options
Archiving of recordings
Voice and screen recording
Fully PCI compliant
MP3 compression support
Extensive APIs
Browser based/ access recordings from anywhere
About Softdial Recording Monitor™
All recordings are stored server side (in MP3 and WAV format for audio only, or MP4 if including video) and are accessed from the web-based Softdial Recording Monitor™ client, which includes a comprehensive search facility.
Recording Monitor features
Key features of SCC’s call recording solution are:
Dual Stream Recording
multiple recordings can be made of a single call session. For example, by recording the whole call and also separately recording responses to individual questions.
Export Recordings
PCI Compliance
Flexible Search and Retrieval
Screen Recording
Split Customer/ Agent Recordings
See also …
Voice and Screen Recording
Review agent interactions for Quality Assurance (QA)
Learn more about SCC’s modules:
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