About Contact Center Software for Enterprise
Softdial Contact Center (SCC) is a full featured contact center software solution, designed for optimum performance at scale.
Enterprise customers (250 – 10,000+ agents) can take advantage of SCC either:
- as a service – Contact Center as a Service (CCaaS) managed in the cloud directly by Sytel
- as a platform – for installation and management by your team, supported by Sytel.
As a service
Enterprise contact centers are keen to access the benefits offered by the cloud. A subscription to Sytel’s CCaaS service, Softdial Cloud, delivers:
a cloud ACD that manages all service level agreements (SLAs) and can scale from 250 seats to 10,000+
automatic blending and balancing across all media channels, both voice & digital
the ability for agents to multitask across all media channels at the same time, with no context-switching
efficient list management and customer data integration
As a Platform
For enterprise users, Sytel offers a full featured contact center platform, for installation and management by your team, fully supported by Sytel.
The Softdial Contact Center™ (SCC) platform is:
More solutions by industry:
Case studies
Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution
CloudControl (France) – Cloud Based Scripting for Maximum Agent Productivity
BVA Group (France) – Ready-Made CATI/ Dialer Integration Drives Expansion
GDCC (US) – Cloud Hosted Deployment Driving Multiple CATI Platforms
Abt (US) – Cloud-Based Deployment Serving Multiple Sites
