About Contact Center Software for SMBs
Softdial Contact Center (SCC) is designed for high performance at any scale, from 5 to 10,000+ agents.
Small to medium size (5 – 250 agent) contact centers can take advantage of SCC as a cloud service (Contact Center as a Service, or CCaaS), managed and supported either:
- directly by Sytel
- by one of Sytel’s CCaaS delivery partners
CCaaS from Sytel
Sytel’s subscription-based CCaaS service – Softdial Cloud™ – is fully managed and supported by Sytel.
Softdial Cloud™ automatically manages the agent workload across all media channels and all customer service and outreach functions, so that agents are as productive as possible, and customers get the first-class service they deserve. Key highlights include:
Subscription-based, no upfront costs
CCaaS from a Sytel delivery partner
Sytel’s CCaaS platform – Softdial Contact Center™ (SCC) – is designed from the ground up to be delivered as Contact Center as a Service (CCaaS), hosted and managed by a network of partners. Each partner can serve hundreds of partitioned, secure customers, around the world on a single hosted system.
Partners are free to add to and enhance the core Sytel platform with their own offerings. Cloud capacity can be ramped up and new customers added with ease, with no down time. Each customer can be configured exactly to their requirements, with separate instances of key services for each.
To find a CCaaS delivery partner near you, just contact us.
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