Is Your CCaaS Platform Architecture Fit for Purpose?
What does CCaaS architecture and a property’s foundations have in common?
Well, a lot, according to Sytel’s CEO Michael McKinlay in his latest blog instalment for No Jitter.
Michael compares the tempting bells and whistles that are so attractive when buying a new home to the typical highly marketed, all frills, multi-functional CCaaS solution, and discusses the importance of taking time to research below the surface, whether it be the property’s foundations or the software architecture.
The pay out in the long run far eclipses the time taken to dig deeper and in terms of software performance, can prevent a lot of headaches in the future…
Find out about Sytel’s CCaaS platform architecture
Sytel pride themselves on their in-house, world-class development and are happy to answer any in-depth questions about their own CCaaS platform’s architecture. Have a question? Just talk to us >>
