The Enterprise ACD as a Cloud Service: Facing the Challenge
Sytel's CTO Garry Pearson shares his extensive contact center software architecting experience in this in-depth article about the challenges of scale facing ACDs in the cloud
Is your ACD designed to meet the challenges of scale in the cloud?
In our latest blog for No Jitter, Sytel’s very own CTO, Garry Pearson, shares his extensive experience of contact center software development to talk about the challenges of designing an enterprise-scale ACD for CCaaS.
Covering all the ACD functionality that is essential in any modern contact center, Garry’s in-depth and insightful blog is a revelation for both CCaaS service providers and their customers.
Find out about Sytel’s CCaaS platform architecture
We pride ourselves on our in-house, world-class development and are happy to answer any in-depth questions about our CCaaS platform’s architecture. Have a question? Just talk to us >>
