Trade Shows

Sytel Exhibits At The ESOMAR Congress 2017 In Amsterdam

September, 2017 | Press Releases

We had a great show at ESOMAR 2017.

Sytel Attends CASRO Conference In Utah

October, 2016 | Press Releases

Sytel's VP Global Research and European Sales, attends the 41st Annual CASRO conference in Utah.

Sytel Exhibits At The ESOMAR Congress 2016 In New Orleans

September, 2016 | Press Releases

The ESOMAR Congress in New Orleans was a great success.

Sytel At ESOMAR Congress 2015

October, 2015 | Press Releases

Sytel attended the Esomar Congress Market Research event in Dublin, Sep 2015, meeting new suppliers and our CATI partners.

Sytel At CASRO Annual Conference 2014

October, 2014 | Press Releases

Sytel attended the CASRO 2014 Annual Conference in Sep/ Oct in Denver, Colorado.

Sytel At Esomar Congress 2014

September, 2014 | Press Releases

Sytel attended the Esomar Congress Market Research event in Nice, France, Sep 2014, meeting new suppliers and our CATI partners.

Sytel Samples Innovation At CASRO Tech Event

June, 2014 | Press Releases

Sytel visited CASRO's Technology and Innovation Event in Chicago - the next stage in bringing Sytel's outstanding technology to the US MR marketplace.

Sytel Demonstrates Hosted-Ready IP Services At UK Trade Shows

November, 2008 | Press Releases

Sytel Limited demonstrated live IP-only inbound call sessions using SIP phones in its first appearance at two UK trade shows.

Sytel Presents Public Sector Award

June, 2008 | Press Releases

Sytel Limited presented the Contact Centre of the Year Award at an awards dinner for the public sector in London, UK.

Sytel Enjoys Success In Cannes

May, 2007 | Press Releases

Sytel Limited attended the first Contact Center Global Forum event held recently in Cannes, France.

Sytel Limited Goes Truly Global

March, 2007 | Press Releases

Sytel Limited continues to enjoy sustained growth and now has product recognition in more that 30 countries around the world.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

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Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

Contact Center as a Service (CCaaS)

Partners can run a functionally rich and flexible contact center stack in the cloud

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Cloud Or On-Premise, Multi-Tenant

Scalable, resilient, secure, proven

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration Via APIs

'Swap out' components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

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All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment.

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Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Best-of-breed predictive dialing under any compliance rules

Softdial Pathfinder™

Precise routing rules for 'best available' connection

Softdial Media Server™

Core telephony functions to manage all inbound/ outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Comprehensive configuration and control for outbound campaigns

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible 'no contact' rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

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Customer Service

Connect quickly to well equipped agents

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app