Automation

Sytel Automates the Contact Center

Sytel release their Sytel Real-time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type.

Reinventing the ACD for the Modern Contact Center

With digital channels no longer optional, the traditional ACD, which solely manages the distribution of voice calls to agents, is officially redundant. Sytel's Automatic Session Distributer (ASD®) is the powerful replacement...

Real-Time Automation for Workforce Management (WFM)

In order to get sessions to the right or best agent, deploy resources optimally and deliver the best possible service to customers, the right solution has to be intraday automation. Human beings alone just can’t achieve these objectives.

Automating your Outreach

In today’s complicated multimedia and multisession landscape, the execution of your outreach strategy needs an intelligent, automated approach.