Partners

Moving to Cloud-Based CCaaS – 5 Must-Haves

There are lots of challenges and upsides in moving to cloud-based CCaaS; for both service providers and end users. Here is a checklist of just five must-haves when making the move: some obvious, others less so...

Sytel And CloudControl Celebrate Outbound Achievements

At a special ceremony in Paris this week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl France, the Sytel Outbound Platinum Award, celebrating 15 years of outbound excellence in CloudControl's operations.

Afiniti And Sytel In New Partnership

Sytel and Afiniti partner to bring world-leading AI products to the contact center to enhance agent performance and improve customer experience.

Sytel Partners With Flex In Brazil

Flex, a Brazilian company offering BPO, services and relationship management solutions, has chosen Sytel as a provider of contact center software solutions for its Zaas customer base.

Inconcept Builds On Success From Equip Auto

Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ to deliver a more personalised service to hundreds of garages.