April, 2022 | Blogs
There are lots of challenges and upsides in moving to cloud-based CCaaS; for both service providers and end users. Here is a checklist of just five must-haves when making the move: some obvious, others less so...
February, 2022 | Press Releases
Sytel announces completed delivery of its Contact Center as a Service (CCaaS) cloud platform for Kantar’s global market research centres.
December, 2019 | Press Releases
At a special ceremony in Paris this week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl France, the Sytel Outbound Platinum Award, celebrating 15 years of outbound excellence in CloudControl's operations.
December, 2019 | Press Releases
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud.
February, 2019 | Press Releases
Sytel and Afiniti partner to bring world-leading AI products to the contact center to enhance agent performance and improve customer experience.
November, 2018 | Press Releases
Flex, a Brazilian company offering BPO, services and relationship management solutions, has chosen Sytel as a provider of contact center software solutions for its Zaas customer base.
March, 2018 | Press Releases
Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ to deliver a more personalised service to hundreds of garages.
April, 2017 | Press Releases
Two decades on and Neil Perring still benefits from Sytel's high performance dialer.
November, 2016 | Press Releases
Continued issues with existing contact center technology suppliers have driven TVG to look for an alternative solution.
August, 2016 | Press Releases
Confirmit and Sytel have partnered to deliver a series of new CATI features targeting the changing needs of Market Researchers using this core data collection method.
March, 2016 | Press Releases
Hosted solution uses Sytel software.
July, 2015 | Press Releases
Teclan uses Sytel's contact center software multimedia facilities as a key part of its cost reduction program.