Sytel release their Sytel Real-time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type.
Sytel announces completed delivery of its Contact Center as a Service (CCaaS) cloud platform for Kantar’s global market research centres.
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
With immediate effect Sytel is launching a product, Softdial Instant Response™, that allows call center customers to give immediate feedback to a call center at the end of a call.