Integration Partnerships

Robust and comprehensive APIs for integration with 3rd party components

About Integration Partnerships

Sytel software is built from the ground up to be integrated with any and all surrounding applications, via a comprehensive, robust and proven set of APIs.

Softdial Contact Center™ (SCC) has a number of ready-to-go integrations with industry-standard technologies. See below.

Partners are invited and encouraged to integrate with business applications themselves, but Sytel are happy to consider undertaking other technology integrations in-house, on a case by case basis. If you have an integration request we should consider, just contact us.

CRM

Sytel’s SCC Client app for Salesforce integration
Sytel’s SCC Client app for Salesforce users is available via the Salesforce AppExchange.

Messaging

Messaging platforms integration

The Agent Desktop within Softdial One™ supports all messaging channels, including

  • Facebook
  • X
  • Telegram
  • WhatsApp
  • WeChat

 

Debt Collection

The Sytel AI Dialer™ is integrated with the following collections software solutions, providing fully compliant predictive dialing in any territory:
Quantrax Corporation - RMEx Collections software logo

Market Research (CATI)

Sytel’s Softdial Contact Center™ (SCC) predictive dialing solution is fully integrated with the following CATI systems:

Forsta integration
Nipo integration
Nebu integration
Unicom Intelligence integration

Workforce Management

Softdial Contact Center™ (SCC) is integrated with industry-leading WFM solutions, including:
Softdial Contact Center™ (SCC) is integrated with industry-leading WFM solutions, including Verint

White Label/ OEM

Sytel also has a number of agreements globally whereby it supplies part or all of its technology on a white label/ OEM basis.