Deliver Contact Center as a Service (CCaaS) With Sytel
Softdial Contact Center™ (SCC) is designed from the ground up to be delivered by a network of partners in a hosted Contact Center as a Service (CCaaS) model. Sytel partners are free to add to and enhance the core Sytel platform with their own offerings.
Sytel is looking to build long-lasting business partnerships with the right companies/ people. Our ethos is one of ‘cooperation’ and ‘collaboration’ as opposed to ‘pushy sales techniques’ and ‘getting the numbers in’.
Sytel currently has partners all around the world, countries include: UK, USA, Russia, France, Australia, Brazil, Hong Kong, Ukraine, Mexico, Poland, Turkey, Netherlands, India and U.A.E.
A business partnership with value
Sytel values its partners and its partners not only enjoy the flexibility to add value to our product, they make a healthy profit from the partnership.
Every partner has a designated sales manager and technical sales specialist with which they build up a professional relationship. We provide an ongoing, unparalleled training and support programme, plus our expert technicians are contactable 24/ 365 for immediate queries.
We nurture our partners and in return they are confident that, as a purely software house with world class development at its core, they are working with a company which is continuously innovating and pushing the boundries of contact center software capabilities.
As we look to the future, we need the flexibility to respond to the ever growing challenges and opportunities for growth and diversification in this dynamic market place. Sytel gives us that flexibility.
The agility of the Sytel hosted solution enables us to respond quickly to our daily challenges. Everything from large, complex agent scripts, to reporting metrics, to IVR flow can be tailored to our unique situation and updated on the fly. This allows us to stay on top of any rapid changes and deliver best value for our customers.
Yury Efrosinin, Operations Director, Kelly Services, Russia
Did you know?
Total Cost of Ownership of Sytel’s cloud platform for partners is typically 50-80% lower than major telecoms brand cloud offerings, for three reasons.
- The software suite is comprehensive, developed by a single team and designed to facilitate extension without the need for lots of costly integration work. There is no need for third-party bolt-on functionality for core functions.
- R&D focus on performance and scale, minimising subscriber costs
- New versions and enhancements being made available without charge for subscribers and licensed customers on a support contract.
This gives partners plenty of scope to add value and achieve higher margins.
Becoming a Sytel Partner
If you’re reading this, we assume you’ve explored our website and are impressed by what we offer, SCC’s capabilities and the comprehensive range of ‘swap in/ out’ modules SCC provides.
If you are you interested in becoming a Sytel partner, please read our Briefing for New CCaaS Partners web page for a more in-depth look at what we offer and what differentiates Sytel in the contact center software market.
A pdf of the Briefing can be viewed/ downloaded directly here or by clicking on the image.
If you are interested in finding an existing Sytel partner located close to you, please get in contact so we can put you in touch.
View/ download PDF
Beginning the journey
For an initial friendly chat or to start the ball rolling with a personalised demo, please email us at sytelpartner@sytel.com or give us a call on +44 1296 38120.
