Partner With Sytel

Taking the power and flexibility of Sytel software to market

Deliver Contact Center as a Service (CCaaS) With Sytel

Softdial Contact Center™ (SCC) is designed from the ground up to be delivered by a network of partners in a hosted Contact Center as a Service (CCaaS) model. Sytel partners are free to add to and enhance the core Sytel platform with their own offerings.

Sytel is looking to build long-lasting business partnerships with the right companies/ people. Our ethos is one of ‘cooperation’ and ‘collaboration’ as opposed to ‘pushy sales techniques’ and ‘getting the numbers in’.

Sytel currently has partners all around the world, countries include: UK, USA, Russia, France, Australia, Brazil, Hong Kong, Ukraine, Mexico, Poland, Turkey, Netherlands, India and U.A.E.

A business partnership with value

Sytel values its partners and its partners not only enjoy the flexibility to add value to our product, they make a healthy profit from the partnership.

Every partner has a designated sales manager and technical sales specialist with which they build up a professional relationship. We provide an ongoing, unparalleled training and support programme, plus our expert technicians are contactable 24/ 365 for immediate queries.

We nurture our partners and in return they are confident that, as a purely software house with world class development at its core, they are working with a company which is continuously innovating and pushing the boundries of contact center software capabilities.

{

As we look to the future, we need the flexibility to respond to the ever growing challenges and opportunities for growth and diversification in this dynamic market place. Sytel gives us that flexibility.

The agility of the Sytel hosted solution enables us to respond quickly to our daily challenges. Everything from large, complex agent scripts, to reporting metrics, to IVR flow can be tailored to our unique situation and updated on the fly. This allows us to stay on top of any rapid changes and deliver best value for our customers.

Yury Efrosinin, Operations Director, Kelly Services, Russia

Did you know?

Total Cost of Ownership of Sytel’s cloud platform for partners is typically 50-80% lower than major telecoms brand cloud offerings, for three reasons.

  1. The software suite is comprehensive, developed by a single team and designed to facilitate extension without the need for lots of costly integration work. There is no need for third-party bolt-on functionality for core functions.
  2. R&D focus on performance and scale, minimising subscriber costs
  3. New versions and enhancements being made available without charge for subscribers and licensed customers on a support contract.

This gives partners plenty of scope to add value and achieve higher margins.

Becoming a Sytel Partner

If you’re reading this, we assume you’ve explored our website and are impressed by what we offer, SCC’s capabilities and the comprehensive range of ‘swap in/ out’ modules SCC provides.

If you are you interested in becoming a Sytel partner, please read our Briefing for New CCaaS Partners web page for a more in-depth look at what we offer and what differentiates Sytel in the contact center software market.

A pdf of the Briefing can be viewed/ downloaded directly here or by clicking on the image.

If you are interested in finding an existing Sytel partner located close to you, please get in contact so we can put you in touch.

View/ download PDF

Briefing for New CCaaS Partners

Beginning the journey

For an initial friendly chat or to start the ball rolling with a personalised demo, please email us at sytelpartner@sytel.com or give us a call on +44 1296 38120.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Platform

Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

Partners can run a functionally rich and flexible contact center stack in the cloud

Blended Media Desktop

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Work Anywhere

Browser-based tools, no software installation required

Cloud Or On-Premise, Multi-Tenant

Cloud Or On-Premise, Multi-Tenant

Scalable, resilient, secure, proven

Customise, Localise, White Label

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration Via APIs

Integration Via APIs

'Swap out' components and integrate with 3rd party apps

World Class Development

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Types

All Media Types

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Agent Multi-Tasking

Work with multiple live contact sessions of any media type

Dynamic Workforce Management

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media types

Predictive Dialing

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment.

Softdial One™

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Sytel AI Dialer™

Best-of-breed predictive dialing under any compliance rules

Softdial Pathfinder™

Softdial Pathfinder™

Precise routing rules for 'best available' connection

Softdial Media Server™

Softdial Media Server™

Core telephony functions to manage all inbound/ outbound SIP calls

Softdial Reporter™ 5

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Softdial Campaign Manager™

Comprehensive configuration and control for outbound campaigns

Softdial Repository™

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Sytel Global Compliance™

Flexible 'no contact' rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

Customer Service

Customer Service

Connect quickly to well equipped agents

Sales & Telemarketing

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care

Market Research

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Collections

Automated inbound/ outbound blending integrated with any debt management app