Partner With Sytel

Taking the power and flexibility of Sytel software to market

Deliver Contact Center as a Service (CCaaS) With Sytel

Softdial Contact Center™ (SCC) is designed from the ground up to be delivered by a network of partners in a hosted Contact Center as a Service (CCaaS) model. Sytel partners are free to add to and enhance the core Sytel platform with their own offerings.

Sytel is looking to build long-lasting business partnerships with the right companies/ people. Our ethos is one of ‘cooperation’ and ‘collaboration’ as opposed to ‘pushy sales techniques’ and ‘getting the numbers in’.

Sytel currently has partners all around the world, countries include: UK, USA, Russia, France, Australia, Brazil, Hong Kong, Ukraine, Mexico, Poland, Turkey, Netherlands, India and U.A.E.

A business partnership with value

Sytel values its partners and its partners not only enjoy the flexibility to add value to our product, they make a healthy profit from the partnership.

Every partner has a designated sales manager and technical sales specialist with which they build up a professional relationship. We provide an ongoing, unparalleled training and support programme, plus our expert technicians are contactable 24/ 365 for immediate queries.

We nurture our partners and in return they are confident that, as a purely software house with world class development at its core, they are working with a company which is continuously innovating and pushing the boundries of contact center software capabilities.

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As we look to the future, we need the flexibility to respond to the ever growing challenges and opportunities for growth and diversification in this dynamic market place. Sytel gives us that flexibility.

The agility of the Sytel hosted solution enables us to respond quickly to our daily challenges. Everything from large, complex agent scripts, to reporting metrics, to IVR flow can be tailored to our unique situation and updated on the fly. This allows us to stay on top of any rapid changes and deliver best value for our customers.

Yury Efrosinin, Operations Director, Kelly Services, Russia

Did you know?

Total Cost of Ownership of Sytel’s cloud platform for partners is typically 50-80% lower than major telecoms brand cloud offerings, for three reasons.

  1. The software suite is comprehensive, developed by a single team and designed to facilitate extension without the need for lots of costly integration work. There is no need for third-party bolt-on functionality for core functions.
  2. R&D focus on performance and scale, minimising subscriber costs
  3. New versions and enhancements being made available without charge for subscribers and licensed customers on a support contract.

This gives partners plenty of scope to add value and achieve higher margins.

Becoming a Sytel Partner

If you’re reading this, we assume you’ve explored our website and are impressed by what we offer, SCC’s capabilities and the comprehensive range of ‘swap in/ out’ modules SCC provides.

If you are you interested in becoming a Sytel partner, please read our Briefing for New CCaaS Partners web page for a more in-depth look at what we offer and what differentiates Sytel in the contact center software market.

A pdf of the Briefing can be viewed/ downloaded directly here or by clicking on the image.

If you are interested in finding an existing Sytel partner located close to you, please get in contact so we can put you in touch.

View/ download PDF

Briefing for New CCaaS Partners

Beginning the journey

For an initial friendly chat or to start the ball rolling with a personalised demo, please email us at sytelpartner@sytel.com or give us a call on +44 1296 38120.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    Partners can run a functionally rich and flexible contact center stack in the cloud

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Optimised Inbound Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app