A guide to choosing CCaaS for enterprise that delivers performance at scale
In his article for the No Jitter website, Sytel’s CEO Michael McKinlay draws an insightful analogy between buying a house and software acquisition….
“Can you get a 200 seat contact center up and working over the weekend?” The call came in late Friday night. “Sure” we said.
If you need your agents to work from home and want them interfacing with your business applications, then you need to have them plumbed into a contact center system in the cloud.
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak.
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud.
There has never been a better time to move a contact center to the cloud. But not all cloud contact center platforms are created equal. Here are 5 features you should expect from your solution.
Things have changed considerably with contact center technology. As a result, the way in which procurement is carried out also needs to change in order to make the right choice of suppliers.
Hosted architecture options for contact centers appear to be currently divided between either multi-instance or multi-tenant. But things are changing.
Data scaling has its issues for large-scale contact center hosting.
Why take any contact center service from the cloud? Because you benefit from a high-end feature set without the hassle of purchasing and maintaining the kit. Sounds like a no-brainer, and IP PBX services are no exception.
Some vendors' claims for very high uptime - maybe 99.999% - refer to software only. But for cloud-based contact centers, the vast majority of downtime is caused by hardware and network failure. This blog looks at the real areas of risk.