The only software-only dialer integrated with Unicom Intelligence (formerly IBM SPSS)
Sytel’s Softdial Contact Center™ (SCC) and Predictive Dialer solution is fully integrated with Unicom Intelligence (formerly IBM SPSS® Data Collection 6), and is the sole software-only solution, available today.
Built for Market Research
Sytel has extensive experience working with CATI products and doesn’t just integrate with the Unicom Intelligence (formerly IBM SPSS® Data Collection 6) product but provides robust support to help ensure non-stop productivity. The predictive dialing performance is simply best in class and can deliver significant benefits, even on campaigns with long talk times.
Minimal IT requirement
Sytel solutions for market research are delivered as software only and are quick to integrate and easy to manage, keeping your IT costs down and delivering a faster ROI.
Deployment without disruption
Deployment is easy, quick and clean. A Sytel solution can be up and running in days, not months, with no impact on your day-to-day operations. When you are ready, the shift is easy.
One dialer, multiple CATIs
Campaigns can be run simultaneously using different CATI systems, each tightly integrated with the dialer, giving you freedom to choose the best CATI tool for each individual job.
Predictive capability, without peer
Sytel’s world-leading algorithms and its unique agent management system means that the predictive benefits, for the first time in the industry, supported by IBM, can significantly impact the bottom line.
VoIP as standard
As well as saving you money on calls, native VoIP support means that Sytel solutions can be software-only. This removes the need for expensive telephony hardware, and means you can buy your servers locally, avoiding expensive shipping costs.
Versatile call recording
Conversations can be recorded as required: every call, per campaign, team or agent, even triggered at a certain point in a script. Recordings are archived and can be searched and played quickly and easily.
Monitoring and coaching
Live interviews can be monitored remotely. Sometimes you need covert access, sometimes you need to enter the conversation. The functionality you expect is a button-click away. Using native multi-tenancy, supervisor access can be limited to specific campaigns only.