Security, Privacy and Compliance

Sytel maintains a compliance posture aligned with SOC 2 (Security, Availability, Confidentiality), ISO 27001, and GDPR.

Our hosted services run entirely on AWS’s SOC 2 Type II-certified infrastructure.

We process no consumer PII or PHI — only call metadata and recordings.

Our security and privacy framework includes encryption, MFA, tenant isolation, audit logging, and annual risk review.

For more details on our policies, please click on a link below: