Sytel’s Softdial Contact Center™ (SCC) is a contact center API ecosystem and a suite of applications that deliver a functionally rich and flexible contact center stack in the cloud, offering partners the opportunity to provide a hosted Contact Center as a Service (CCaaS) to many tenants across the globe.
Why choose Sytel for CCaaS?
There are seven key reasons. Because the SCC platform:
- is cohesive, consistent and complete
- delivers everything expected of a functionally-rich and mature contact center solution, but does it as a native cloud solution
- is cloud technology, not a service. Our partners and customers can choose the infrastructure that best suits their needs
- is designed to simplify the deployment, management and expansion of a full-service platform
- provides secure communication through HTTPs/ encrypted, with an A+ from SSL Labs Security Test.
- allows service providers to deliver solutions that are beyond the reach of most native cloud contact center solutions
- delivers large margins to service providers, and minimal TCO for large end-users, through deployment methodology, ease of extension and control of infrastructure cost.